FEATURE FRIDAY FACILITATOR TEMPLATE Topic / version / availability: Presenter / co-host / date: Audience and expected role: One practical outcome: What attendees need beforehand: Session path (30 minutes) 0-2: Problem and customer value. 2-12: One end-to-end workflow with current screenshots/live screens. 12-17: Key roles and choices; audience-appropriate settings only. 17-20: A small guided exercise. 20-30: Questions, next action and handout. Three tasks to show 1. Entry screen, action, expected result, brief talk track. 2. Entry screen, action, expected result, brief talk track. 3. Entry screen, action, expected result, brief talk track. Presenter-only notes - Required permissions and feature switches. - Configuration locations, defaults versus runtime fallbacks. - Demo data / starting state / reset steps. - Likely questions, troubleshooting, escalation and known QA limits. - Existing short video fallback and full guide links. After the session Record questions, confidence feedback and one action learned. Give follow-up questions an owner. Feed recurring gaps into reviewed Knowledge/FAQ content.